Friday, June 14, 2019

Customer Service

Due to recent customer service experiences, I have found inspiration to vent.  We have recently contacted at least 25 different companies throughout DeSoto and Shelby County all the way up to Jackson, Tennessee for a difficult project quote.  Of those 25 companies, only five made contact.  And of those five, I could very easily make at least one complaint about each company.  I will not name names of any, but the first company came highly recommended through a friend.  We are trying to remain patient as we are still tentatively dealing with them, even though there are several communication issues.  We received a separate quote from a company in Jackson, but the guy simply did not quote us on our requests, but what HE deemed feasible.  Another guy never showed the weekend he was scheduled and was nothing but rude when he finally made it.  He behaved in a manner that made us feel like we were a burden.  The next company took several days to return the call and also did not show up when expected.  When he did he was drunk, did nothing but bad mouth the competition, and brag about a law suit in which he was involved.  Finally, the last company that showed was entirely professional, remained in good communication for a few days, but then just ***POOF*** disappeared. 

I was beyond irritated and stressed out dealing with this.  With that being said, the purpose of this blog is to simply let you know to always read the reviews.  If a company has one star on multiple sites, there is probably a reason as to why.   Here at Mow & Blow Lawn Service, LLC we always have and will continue to strive to return every call or service request in a timely manner even if we are booked or if you happen to call the wrong company.  We do not want our clients or potential clients to experience and feel the way we did.